Shipping & Orders FAQ
Free Shipping Options
- Orders $50 or more before taxes qualify for free Canada-wide shipping via standard service.
- For orders under $50 before taxes, a €9.99 shipping fee applies via standard service.
Extended Delivery Fees
- Extended Delivery Handling fees apply in regions distant from major sort facilities, impacting the base shipping cost.
- For orders over $50, free base shipping is provided; however, additional handling fees may apply for Extended Delivery.
Payment Processing
- Credit cards charged immediately upon order placement; billing address verified with financial institution.
Changing Your Order
- Efforts made to accommodate changes; no guarantees for changes after business hours before shipment.
Order Processing
- Orders processed within 1 business day; delivery times vary (1-10 business days for standard).
- Shipping occurs from the Toronto Warehouse Monday - Friday; weekend orders processed the following business day.
Pre-Orders
- Orders with subtotals over $50 receive free shipping; below $50, a €9.99 base shipping charge applies.
- Handling fees for orders combining in-stock and pre-order items, in addition to shipping or extended delivery fees.
Tracking Your Order:
- Our shipping service may subcontract to affiliate carriers in rural areas; incomplete tracking details can be resolved through customer care.
Statutory Holidays and Delivery
- No deliveries on Statutory Holidays; Express shipments on these days delivered the following day.
Delivery to PO Boxes, APOs, and FPOs
- Oversized items cannot be shipped to PO Boxes, APOs, or FPOs; provide a physical delivery address for guaranteed delivery.
Shipping Restrictions
- Orders not processed for freight forwarders, distribution centers, warehouses, airports, or hotels.
International Orders
- Visit the US website for orders within the United States.
Taxes
- Orders taxed according to provincial tax codes at the delivery address.
No Duties
- No duties, tariffs, or surprise shipping fees on orders.